Refund Policy

Last updated: 16 September 2026

Try before you pay

Previews are free forever and your first 10 executed items are free, so you can verify BulkOps works for your organisation before buying a pass.

14-day refunds

If BulkOps isn't working for you, email support@microspear.app within 14 days of a charge and we'll refund it in full — no questions asked. Refunds are processed by Paddle.com, our merchant of record, back to your original payment method.

Passes

A pass is a one-off payment: nothing renews and there is nothing to cancel. It gives you 72 hours after payment to start your jobs, up to 1,000 executed items, in one organisation. If something on our side (an outage, a stuck queue) stops you from using it inside that window, email support@microspear.app and we extend it — or refund it under the 14-day rule above.

Cancelling a subscription (legacy plans)

Monthly plans are no longer sold. If you still have one, you can cancel it at any time via the link in any Paddle receipt email, or by emailing support@microspear.app. After cancelling you keep access until the end of the current billing period, and you will not be charged again.